Shipping
Do I pay sales tax if my items are being shipped outside of Florida?
No, you only pay sales tax if your item is being shipped within the state of Florida or if you have chosen in-store pick-up. If you enter an out-of-state address and are not charged sales tax at the time of the sale we will charge you for the sales tax when you pick up the item in our store.
Why is it still asking for my shipping address if I have chosen in-store pick-up?
Our web interface requires a shipping address even though the shipping option is an in-store pick-up. The item will not be shipped to the address you enter and we will hold it in the store until you pick it up.
How do I receive a shipping or delivery estimate for large items like art, furniture, and mirrors?
Please email accounting@bohlertmassey.com to receive an estimate for a shipping or delivery estimate. We can then help connect you with a white glove delivery service.
Returns
All furniture, lighting, and rug purchases are considered special orders and therefore all of these sales are final.
For all other merchandise, returns are accepted as long as the item is shipped back to us within 7 days after the item is received. Customers are responsible for covering all return shipping costs.
Our shipping address is 12805 US Hwy 98 E, Unit K101, Inlet Beach, FL 32461.
If you would like to be sent additional images and information about the product email beverly@bohlertmassey.com.
Damage Claims
If an item you receive is damaged, immediately document any damages to the packaging and item. Email pictures of the damaged packaging and/or product to accounting@bohlertmassey.com. Damage claims need to be made within 24 hours of receiving the product.
Incorrect Order
If the product you receive is not what you ordered, take pictures of what you received and send them to accounting@bohlertmassey.com within 48 hours after delivery. A sales person from Bohlert Massey will follow up with you to determine the best way to return the item and have the correct product sent to you.